well, I just got a defective arcade card pro. LOL (Now with pictures) :(

[kakutolives]

well maybe I should have stuck with an arcade card duo after all.
The arcade card pro that i just received has some crazy ass behavior. It stays stuck loading sapphire forever (friends arcade card pro from his pc engine worked fine!) and when it does load it skips to a stage demo screen where it then just permanently crashes. fun stuff

[kakutolives]

sorry for the double post but i think i posted this in the wrong section. (didnt notice) can a moderator move it where it should be if it is the wrong place?

[BlueBMW]

I had a defective arcade card pro once as well.  It would boot to the cdrom bios, but when you'd try and load a game it would hang.  Not sure what the problem was with it.  Ended up sending it back to the seller (hit japan) for a refund.

[kakutolives]

I had a defective arcade card pro once as well.  It would boot to the cdrom bios, but when you'd try and load a game it would hang.  Not sure what the problem was with it.  Ended up sending it back to the seller (hit japan) for a refund.

haha same seller in my case actually.

EDIT: wait a minute. was the "arcade card pro" label faded as well?

doubt it would be the same card, but does not hurt to ask

[BlueBMW]

I had a defective arcade card pro once as well.  It would boot to the cdrom bios, but when you'd try and load a game it would hang.  Not sure what the problem was with it.  Ended up sending it back to the seller (hit japan) for a refund.

haha same seller in my case actually.

EDIT: wait a minute. was the "arcade card pro" label faded as well?

doubt it would be the same card, but does not hurt to ask

Really?  REALLY????  The one I got had a pretty faded label too.  More yellow than orange IIRC... I wouldn't doubt its the same cart.  I have to admit I was quite peeved when they asked me to ship it back for a refund...  They should have just refunded me and not had me ship it back.  I think I paid $24 shipped for it, and it cost $5 or so to send it back.  Sounds like they got it back and sent it to the next unsuspecting buyer.

[Tatsujin]

houly damn. Oh well, there I was unright 

[thesteve]

take a pic
post it here
mark it

[kakutolives]

I had a defective arcade card pro once as well.  It would boot to the cdrom bios, but when you'd try and load a game it would hang.  Not sure what the problem was with it.  Ended up sending it back to the seller (hit japan) for a refund.

haha same seller in my case actually.

EDIT: wait a minute. was the "arcade card pro" label faded as well?

doubt it would be the same card, but does not hurt to ask

Really?  REALLY????  The one I got had a pretty faded label too.  More yellow than orange IIRC... I wouldn't doubt its the same cart.  I have to admit I was quite peeved when they asked me to ship it back for a refund...  They should have just refunded me and not had me ship it back.  I think I paid $24 shipped for it, and it cost $5 or so to send it back.  Sounds like they got it back and sent it to the next unsuspecting buyer.

actually yes its more yellow than orange... THIS SUCKS. I told them that I would not bother to ship it if they didnt have a replacement. Guess I will be wary to purchase from them next time.


http://i42.tinypic.com/1z2gy.jpg
http://i44.tinypic.com/34829p5.jpg

NOTE: its slightly more yellow in tone (just a bit) than what the camera shows but its pretty close. My camera is pretty crappy but it should show if it is close enough.

[SamIAm]

kakutolives, how about taking a couple pictures and share them with BlueBMW for confirmation? It may not be possible to say 100%, but if it really looks the same, then I think a lot of people would like to know. Selling defective merchandise is unacceptable.

EDIT: I just saw your edit. Anyway, BlueBMW, what do you say?

[SignOfZeta]

Heh, hilarious.

To be fair to HJ it should be said that there are literally millions of people on eBay too stupid to clean a cart slot. Hit Japan certainly should have tested it, but if I had to guess without testing it I would probably assume the buyer was just too stupid to clean his cart slot. Dead HuCards are quite rare after all.

If we see it on eBay again though, after two people have returned it...that would be kind of lame.

[kakutolives]

I tol

Heh, hilarious.

To be fair to HJ it should be said that there are literally millions of people on eBay too stupid to clean a cart slot. Hit Japan certainly should have tested it, but if I had to guess without testing it I would probably assume the buyer was just too stupid to clean his cart slot. Dead HuCards are quite rare after all.

If we see it on eBay again though, after two people have returned it...that would be kind of lame.

I told HJ that I would keep it. at this rate it might be the better idea. I rather the cycle end with me (it sucks but meh)

[thesteve]

your pic's

/1z2gy.jpg
/34829p5.jpg

[soop]

Hit Japan are actually awesome though.  I wouldn't hesitate to buy from them again, it's the first I've heard of anything less that perfect service from them.

Also, I will say that my Arcade Duo does take a lot of shifting around to get working.  Try poking it in just enough, not as far as it will go.  It does make a difference for some reason.

[BlueBMW]

I cant remember if I took pics of the one I received but that looks exactly like it.  I hadnt seen one faded like that before.   It certainly didnt look like the picture in the auction I had won.  In hit japans defense, they probably did test it, but they probably just turned it on and it will load the bios screen fine.  Its when you try and load a game that it fails / hangs.  I tried polishing the hucard's contacts and I tried it in multiple systems.  No luck on any.

[Samurai Ghost]

Wow, if they sent out the same defective card twice, that's pretty bad. I mean, I can see having a defective card slip by when you deal with so much inventory as they must. But if they get something like that back you'd think they'd test it out at least and toss it if is was bad. And to make you pay the return shipping as well? 

[Tatsujin]

oh damn, are we here on someting uberfishy?

[RegalSin]

Well some of hit japans details are quite off. You can look at the images, and see damages, in plan sight.
I tried to buy something from them, but they would not sell it to me, but another seller got it for 70% less of what they were selling it for.

[soop]

Well some of hit japans details are quite off. You can look at the images, and see damages, in plan sight.
I tried to buy something from them, but they would not sell it to me, but another seller got it for 70% less of what they were selling it for.

They wouldn't sell it to you?  You can't mean that, that's no way to run a business.

Also, Hit Japan nearly always accept 75% of the BIN price.  In my experience.

[Samurai Ghost]

Well some of hit japans details are quite off. You can look at the images, and see damages, in plan sight.

Well with old and used systems you come to expect a little wear and tear. Not saying you should sell defective merchandise knowingly, but some people don't care if the system has a few scratches or discoloration.

[VestCunt]

Sounds like Hit Japan is pulling shenanigans.  Someone else on these forums reported buying a defective item from them, paying return shipping, and seeing their relatively rare item (or one that looked exactly the same) being relisted.  I'll look for the post; it was sometime within the last two years.

I can understand people jumping to their defense - I buy from them too.  They have reasonable prices, fast shipping, and I've also found that they're always willing to come down a bit with a BO, but this isn't the first time we've heard these complaints.

[VestCunt]

Here we go:
Hit Japan Ebay Terra Forming Warning

kakutolives: I'd recommend giving them a link to these two threads, demanding that they pay return shipping if they want their card back, and leaving negative feedback if necessary.  Also edit this thread topic to include "Hit Japan."

[Bernie]

Here we go:
Hit Japan Ebay Terra Forming Warning

I bought the Terraforming in that auction.  The copy I got was perfect, and plays fine.  I've never had issues with them, even when I recieved a cracked CD game.  They just sent me a replacement game in its place.

[VestCunt]

OK, I stand corrected!

[kakutolives]

adding my conversation log:

Disclaimer: I am not doing this to discredit hitjapan in any way. Just doing it to raise awareness. Btw after pushing hard enough he did agree to want to pay for shipping back as you can see in the conversation below. however I am just doing it to show that he outright refused to replace it. which is a bummer.

--------------------------------------------------------------------------------
From: eBay Member: kakutoman < >
To:
Sent: Wednesday, March 28, 2012 11:28 AM
Subject: Item I received is not as described: kakutoman sent a message about PC-Engine ARCADE CARD PRO Card Only PCE Grafx Import JAPAN Video Game pe #300681562739



Dear hit-japan,

The card you sent me is broken. I have another arcade card pro which loads sapphire with no issue. The one that you sent me crashes as soon as sapphire or any arcade pc engine game starts (graphics gets glitchy or it downright freezes.) is there any way I can have this replaced?


- kakutoman
 

--------------------------------------------------------------------------------
From: hit-japan
To: kakutoman
Subject: Re: Item I received is not as described: kakutoman sent a message about PC-Engine ARCADE CARD PRO Card Only PCE Grafx Import JAPAN Video Game pe #300681562739
Sent Date: Mar-27-12 19:34:43 PDT



Dear kakutoman,


Sorry about it, Could you send it back? I will give you a full refund after receiving the card and check it here. thank you and really sorry for this inconvinience.



--------------------------------------------------------------------------------
From: eBay Member: kakutoman < >
To:
Sent: Wednesday, March 28, 2012 11:40 AM
Subject: Re: Item I received is not as described: kakutoman sent a message about PC-Engine ARCADE CARD PRO Card Only PCE Grafx Import JAPAN Video Game pe #300681562739



Dear hit-japan,

actually do you not have any replacements in stock? I would rather get it replaced. I still kind of need an arcade card.
if it is for a replacement I would not mind sending it back. otherwise I personally dont see why I should get penalized with paying even more (for shipping in this case) for sending it back all the way to japan. If you do not I will just leave the transaction as is but in the end this was very dissapointing


- kakutoman 



Dear kakutoman,


I will have the shipping fee to send it back for sure.
I really can not understand why it doesnt work. we tested the working and the cart condition is very good. so I just would like to test here , too.


Sorry We can get some arcade card pro but this is in bad looking one. we dont have similar condition one.
Sorry for making you disappointed but please understand we tested it fully. just unlucky thing and nobody's fault.



--------------------------------------------------------------------------------
From: eBay Member: kakutoman < >
To:
Sent: Wednesday, March 28, 2012 1:25 PM
Subject: Re: Item I received is not as described: kakutoman sent a message about PC-Engine ARCADE CARD PRO Card Only PCE Grafx Import JAPAN Video Game pe #300681562739



Dear hit-japan,

ok that is fine then. I am not going to bother sending it back. I will just leave positive feedback, I do like buying from your store but just rather not bother with the hassle of sending it back (and wait days for a refund). Its ok I will still do buisness in the future. I will check with local shops here to see if it can be repaired.

Thanks




- kakutoman 



Dear kakutoman,


Thank you very much and so sorry for this inconvinience.

[turbokon]

I recently bought a few items from them, a junk cd-rom unit, fatal fury special and world hero's 2. I received the package yesterday but world hero's was missing. However i got the cd-rom unit working so i think i got a good deal. Sent them an email but haven't received a response. I ordered from them many times before. This is the first time I have a problem with an order.

[GameFreak]

I think HitJapan is great. Over half my collection came from him. I had maybe one or two very small issues which he resolved quickly. He has decent prices. I would not hesitate to order again from him.

[Bernie]

Looks to me like they were trying to work with ya. 

[kakutolives]

not arguing that for a sec. Only downer is that it still bugs me that they apparently sent me a defective card. an exchange for a working card for the money i paid would have been awesome though :/

[Bernie]

Im am positive that once they got yours, they would have sent another out.  I have literally never had a bad dealing with them.  Not saying there has not ever been bad dealings tho.

[kakutolives]

read the string again. they said that they would not be able to exchange it. because the one i got looks in bad condition.

to be honest though *shrugs* ya win some, ya lose some thats life.

[BlueBMW]

Which was my beef with them...

When I bought a loose Arcade Card Pro from them, the auction had a picture of a used looking, but not discolored arcade card pro.  I best offered and was accepted.  I got it in, saw how faded the label was and was slightly disappointed, but shrugged it off because of the low price.  Then when it failed to work I was a little more frustrated.  After going back and forth with hit japan over refund / exchange options, I sent the item back and received a refund after a few weeks.  So basically it cost me $4 - $5 for nothing at all.  Ok fine, you win some you lose some, I'm not going to gripe over $5.  What bothers me is that it seems pretty likely that they tried to resell that same card to kakuto here.  If they cant offer him a card in exchange, that tells me they dont have a pile of discolored arcade card pros laying around.  That tells me that the card he got was more than likely the same card they mailed me.

Edit:
Here's the auction I won: http://www.ebay.com/itm/360397170875

Picture clearly isnt faded... and card condition stated as "B" lol

[xcrement5x]

Funny, I just bought a Saturn game off them that looked great in the pics but when I got it both the front of manual and the obi were heavily sunfaded as well.  I asked them about it and they offered a partial credit which was fine with me. 

It stinks that the pictures were inaccurate, but at least he was willing to work with me on it.

[PunkCryborg]

Funny, I just bought a Saturn game off them that looked great in the pics but when I got it both the front of manual and the obi were heavily sunfaded as well.  I asked them about it and they offered a partial credit which was fine with me. 

It stinks that the pictures were inaccurate, but at least he was willing to work with me on it.

I've also had things come in that were different then the pic. A white saturn pad was way yellowed when I got it and the one in the pic was reall nice. I can't complain about that though because it was only $5 after I talked them down and bought a bunch of stuff. Everthing else in the lot I got last was really nice and they are generally pleasant to deal with and ship super quick.

[SaturnHST]

Hit Japan always uses stock photos of the best condition item they have.

I prefer Yamatoku. They always put photos of the actual item I receive.

[RegalSin]

I think Hit Japan is winding down.

[Bernie]

I doubt that.  Thousands of transactions, on older stuff.  Things like this are bound to happen from time to time.  I dont think anyone with this much traffic in their store would be immune to it.

I think Hit Japan is winding down.

[turbokon]

I recently bought a junk cd-unit from them expecting a bright white color based on the picture but what I got was a little yellowing one. Not to bad though since all it needed was a little grease and pots adjustment and it's working:)

Edit: add link, http://rover.ebay.com/rover/0/e11102.m454.l1123/7?euid=394425b670cd45f0bdedaa32c612c1d6&loc=http%3A%2F%2Fcgi.ebay.com%2Fws%2FeBayISAPI.dll%3FViewItem%26item%3D220966940232%26ssPageName%3DADME%3AL%3ACOSI%3AUS%3A1123

[csgx1]

Some of the photos that Hit Japan uses are from older auctions that possibly got mixed up.  I purchased/won a slightly yellowed Super Grafx with a CGII controller from them.  A week later they put up another Super Grafx but also used the same yellowed Super Grafx picture that had I won.  Most likely a mixup since the 2nd Super Grafx system listed was in nicer condition and came with the original controller.

[nat]

Wait, how does a SuperGrafx "yellow?"

[Tatsujin]

Hit Japan always uses stock photos of the best condition item they have.

I prefer Yamatoku. They always put photos of the actual item I receive.

I think this is a minimum to stay straight up in business.

[Samurai Ghost]

Wait, how does a SuperGrafx "yellow?"

Maybe he meant a SuperCD? They don't yellow as much as they "green" though.

[Deletion]

Since the deal didn't go well, I hope you left neutral feedback at best. It was not worthy of positive feedback.

I will just leave positive feedback

[thesteve]

it was only fair to leave good feedback as hit wasnt allowed to complete the remedial process.
I have a defective inverter here from another vender that i wasnt willing to return to china.
they were willing to send me parts, just not the controller IC that was bad.
they were willing to replace the unit as well, but would require it returned

[csgx1]

Wait, how does a SuperGrafx "yellow?"

Wait, how does a SuperGrafx "yellow?"

Maybe he meant a SuperCD? They don't yellow as much as they "green" though.

Well, let me rephrase that...The SuperGrafx I purchased was discolored, which has more of a brownish/yellow tint to it.

[thesteve]

wow a yellowed SG after all

[nat]

That, I'd love to see. I'm having a hard time imagining.

[Joe Redifer]

I didn't read all 4 pages of this topic, but when I first got my Arcade Card Pro I thought it was defective as well.  Turned out to be my PCE converter.  The seller was willing to take the card back and everything, but I cut a trace on the converter and suddenly it worked perfectly.  That's a true story.  I told the seller to f-off and that he could keep my money because I was keeping this damn Arcade Card Pro because it was awesome.  Then I gave him a whole bunch of negative feedback for trying to take my awesome Arcade Card Pro away from me.  I had eBay ban him as well.  That part's not so true.

[esteban]

I've ordered tons of stuff from hitjapan in the last few years and have never had any problem with them, and I have been pleased with their communication/negotiating special deals (holding items to consolidate shipping). I would not hesitate to recommend hitjapan to fellow members here.

[MrFlutterPie]

I recently bought a SF2 from hit Japan recently for a good price.  It came in good condition and in the expected time frame.  I only have the one dealing with him but the one I did have was positive.