Don't buy from eStarland

Mathius · 07/27/2009, 09:44 PM

Last week I found a copy of Earthbound w/ Players guide on eStarland.com for $79. WOW, great deal I thought, so I snatched it up. I have always wanted to play Earthbound, and with the high prices I never had a decent chance until then. I bought it, and paid for priority shipping. When I got my invoice I noticed that the shipping method read "First Class." So, I emailed them about the problem and they gave me my $2 back through store credit. Not a big deal, but I'd rather have had it back into my Paypal account.

The day the game arrived in the mail I immediately noticed the package was a little too small to hold a game AND the Players Guide together. Sure enough the players guide wasn't there(though the game is in flawless condition, which I credited them in my subsequent emails.) So I sent messages about the missing guide, and haven't received a response. So, out of curiosity, I checked my eStarland store account, and read the purchase invoice to make sure it still read "Earthbound w/Players Guide." What it reads currently is "Earthbound." Not "Earthbound w/ Players Guide" just "Earthbound!" THEY ALTERED IT!!

I KNOW it read "w/ Players Guide" because I always read all my purchase invoices. Whether in email form or on-site.

The only thing I can figure is that Earthbounds with the guide are usually aren't that cheap, and they made an error in listing it that way. But, that shouldn't matter. I am in customer service where I work, and if it's the company's fault you give the customer the product at the listed price. There are very few exceptions to this rule, and my deal with eStarland isn't an exception!

This is an obvious attempt by them to screw me over for no good reason! I was kind and understanding in all my emails, and in return they screwed me out of the Players Guide I bought with my hard earned money. STAY AWAY!

nectarsis · 07/27/2009, 09:48 PM

Sorry to hear about your problem. I have dealt with eStarlans MANY times in the past, and have never had an issue. Hope it gets resolved quickly.

Mathius · 07/27/2009, 09:54 PM

Quote from: nectarsis on 07/27/2009, 09:48 PMSorry to hear about your problem. I have dealt with eStarlans MANY times in the past, and have never had an issue. Hope it gets resolved quickly.

I am going to keep trying to resolve it. I am not a hard guy to get along with, but naturally I want to be treated fairly. Thanks.

Grandmaster · 07/28/2009, 04:29 AM

i had a situation with eStarland too. i was looking for the US version of Magician Lord for Neo-geo CD and their item description said it was. i even emailed them to double check and they told me it was the US version. sure enough when i received the game, it was the Japanese version. it's pretty obvious when the title of the game is in Japanese. i thought that was pretty dumb of them even after i specifically asked through an email and saw their item description on the website.

i mailed the game back and got a refund through paypal, but i send it by media mail which is what they ask so i could also be reimbursed for shipping, but they never did. it really annoying when you have to tell a company how to operate their business, when they don't follow through the first time. it was only a small amount of money so i let it go because to me it wasn't worth the hassle of informing these people of their mistakes (it took about 3 weeks just to get a $29 refund for the game). i just took it as a lesson learned. i definitely won't buy from them again. i dont care about the good price or rarity of the game.

i'm glad others may have had a better experience, but i wasn't too happy.

Fatality · 08/08/2009, 01:59 AM

I was about to buy Street Fighter II for the PC Engine from there. I may have to second thoughts on that one now

Sinistron · 08/08/2009, 12:37 PM

This surprises me as well as I've had nothing but good experiences with these guys

RoyVegas · 08/08/2009, 04:45 PM

I've bought a few games from them myself. Never had a problem.

MotoRoaderMike · 08/29/2009, 03:30 PM

Quote from: Mathius on 07/27/2009, 09:44 PMLast week I found a copy of Earthbound w/ Players guide on eStarland.com for $79. WOW, great deal I thought, so I snatched it up. I have always wanted to play Earthbound, and with the high prices I never had a decent chance until then. I bought it, and paid for priority shipping. When I got my invoice I noticed that the shipping method read "First Class." So, I emailed them about the problem and they gave me my $2 back through store credit. Not a big deal, but I'd rather have had it back into my Paypal account.

The day the game arrived in the mail I immediately noticed the package was a little too small to hold a game AND the Players Guide together. Sure enough the players guide wasn't there(though the game is in flawless condition, which I credited them in my subsequent emails.) So I sent messages about the missing guide, and haven't received a response. So, out of curiosity, I checked my eStarland store account, and read the purchase invoice to make sure it still read "Earthbound w/Players Guide." What it reads currently is "Earthbound." Not "Earthbound w/ Players Guide" just "Earthbound!" THEY ALTERED IT!! I KNOW it read "w/ Players Guide" because I always read all my purchase invoices. Whether in email form or on-site.

The only thing I can figure is that Earthbounds with the guide are usually aren't that cheap, and they made an error in listing it that way. But, that shouldn't matter. I am in customer service where I work, and if it's the company's fault you give the customer the product at the listed price. There are very few exceptions to this rule, and my deal with eStarland isn't an exception!

This is an obvious attempt by them to screw me over for no good reason! I was kind and understanding in all my emails, and in return they screwed me out of the Players Guide I bought with my hard earned money. STAY AWAY!

Maybe you thought you ordered the version with the guide, but accidentally didn't? Just a thought. I haven't bought anything from eStarland in 2 years. I got some of my early Turbo games there.