My SuperGraFX on eBay- no reserve (PCE games included)

[turbogrfxfan]

i love how he wont respond to me. punk  your welcome.  If you werent a dick to me and my friends things would of went fine.  your not going to win

[nectarsis]

i love how he wont respond to me. punk

That's what he calls QUALITY customer care ;)

Don't feel bad he seems to ignore direct question a lot.

[omnedon]

@turbografxfan

Did you ask me a question?

[turbogrfxfan]

i love how he wont respond to me. punk

That's what he calls QUALITY customer care ;)

Thanks, again turbogrfaxfan.

your welcome.  If you werent a dick to me and my friends things would of went fine.  your not going to win

[RoyVegas]

I also like your civil approach.  it makes you look above the situation.

Actually, being civil makes you look, civil................   

[turbogrfxfan]

@turbografxfan

Did you ask me a question?

ha ha nect brings up customer care and boom here he is.  what a way to save face.  but now hes going to say that it doesnt pertain to the sale so trhats why he didnt respond but heres another try.   

blah blah blah      blah. I dont care that you sold to a million people. you sent me something that doesnt work.  what set me off was the way you talk to people.  Your a wise ass.  where I live its not tollerated.  if you acted like a man and handled it differently things would of went fine.  What set me off was the way you reacted to nect and what you wrote about me.  my rep is good on here and im good on ebay im 100%.  and I could quite possibly scam you? I like how your articulate and you sugar coat the thoughtby breaking it down w numbers putting it last and stating that you doubt id do it cause its tacky.  ha ha see the fuckin problem is a fuckin wise ass always feels hes smarter than everyone when hes really not. dude your not!! I also like your civil approach.  it makes you look above the situation.  your trying to make me and my friends look as if were less.  This is what kind of person you are.  so thats my logic and my conclusion of you and this situation.

[omnedon]

I found it.

""and I could quite possibly scam you?""

You could. I don't anticipate that, but as your responses evolve (publicly now- thanks again) I don't get a better and better feeling.

Indeed, I have not 'won' this transaction. I had hoped you would benefit from it, but I was unable to do it. All that's left is to make the best of it.

[nectarsis]

I found it.

""and I could quite possibly scam you?""

You could. I don't anticipate that, but as your responses evolve (publicly now- thanks again) I don't get a better and better feeling.

Better & better feeling?  Ironic coming from a guy that has been mentioning how turbo could/will very possibly scam him (with no provocation)..he responds and YOU'RE worried.  He responded (with a question mark...not a statement) to YOUR comments.

Soooooo once again... how are you out shipping?

[omnedon]

I have no SuperGrafX, games, or payment.

You see, I went to the PO, pulled money out of my wallet, and shipped a parcel. That money has not been replaced by PayPal. It also will not, as I have authorized a full refund.

Is that helpful?

[nectarsis]

I have no SuperGrafX, games, or payment.

You see, I went to the PO, pulled money out of my wallet, and shipped a parcel. That money has not been replaced by PayPal. It also will not, as I have authorized a full refund.

Is that helpful?

As stated earlier you WERE paid.  Paypal holding it is irrelevant.  Turbo is going to be out $ as he has to ship your broken stuff back.

[omnedon]

It's irrelevant to You. Not irrelevant to supergrafxfan's wallet, or mine.

I have to explain EVERYTHING around here. 

[nectarsis]

It's irrelevant to You. Not irrelevant to supergrafxfan's wallet, or mine.

I have to explain EVERYTHING around here. 

Well if people on Ebay didn't act like you there would be no need to have funds held. Funny I've sold my fair share on Rbay and never had my funds held.

P.S.  If you didn't fuck up the $ would have been released...so your wallets "problem" is of your own making.

[omnedon]

I have no SuperGrafX, games, or payment.

You see, I went to the PO, pulled money out of my wallet, and shipped a parcel. That money has not been replaced by PayPal. It also will not, as I have authorized a full refund.

Is that helpful?

As stated earlier you WERE paid.  Paypal holding it is irrelevant.  Turbo is going to be out $ as he has to ship your broken stuff back. 

I believe I said that. Read what you quoted.

eBay holds all funds for international sellers with under 100 selling feedback.

Prior to this transaction, I had less than 100 seller feedback. I now have more than 100, so for future transactions, they will lift the hold.

The hold is irrelevant to me, as I would have been refunding regardless, as turbografxfan was not satisfied. Money's not mine until customer is happy. This customer is not happy.

And is also not happy with a full and immediate refund upon return. And is not happy with an offer of free game and hardware. And was not happy with accurate track information. The sense of unhappy is overwhelming actually, and inconsolable. All I can do is refund. Expectations beyond that are interesting to read and post. The logic game is fascinating.

postcount++

[nectarsis]

I have no SuperGrafX, games, or payment.

You see, I went to the PO, pulled money out of my wallet, and shipped a parcel. That money has not been replaced by PayPal. It also will not, as I have authorized a full refund.

Is that helpful?

As stated earlier you WERE paid.  Paypal holding it is irrelevant.  Turbo is going to be out $ as he has to ship your broken stuff back. 

I believe I said that. Read what you quoted.

eBay holds all funds for international sellers with under 100 selling feedback.

Prior to this transaction, I had less than 100 seller feedback. I now have more than 100, so for future transactions, they will lift the hold.

If you wouldn't have sent out ghetto broken stuff you wouldn't have an issue (so your wallets "problem" is of your own making...see how that works).

[omnedon]

Thank you.

It's now clear to me that at least two of you have no idea why I keep my facts clear in this thread. Don't worry about it. It doesn't really concern any of you.

[nectarsis]

Your facts have been dubious from the get go. ;)  It concerns others because you came here with the sole purpose of selling, then leaving.  You obviously have no clue what a community is (and no intention of learning whats it's like here).   We look out for own here, and your obvious shady actions just showed us were correct.  You'll refund because you have to..you know you'll lose his PP claim....far from doing it from "the goodness of your heart."

[omnedon]

You seem to think you have great insight into my motivations.

[nectarsis]

You seem to think you have great insight into my motivations.

Just reciprocating your insights into turbos almost inevitable "scamming" you ;)

[omnedon]

Please quote me where I said it was "inevitable that he would scam me".

Prove your credibility.

[nectarsis]

Please quote me where I said it was "inevitable that he would scam me".

Prove your credibility.

Try adding in the almost ;)

You've mentioned a # of times. Where did you get the inkling that he had ANY intention of trying to pull one over on you?  Funny to coming from someone claiming ONE of us is being dishonest....didn't throw any doubt toward your motives did it?

[omnedon]

You didn't because you couldn't.

I always imagined a dogpile would be heavier. There is only a few of you.

[nectarsis]

You didn't because you couldn't.

I always imagined a dogpile would be heavier. There is only a few of you.

Why not you ignore direct questions regularly. Funny how many other people have stated the same thing.  We must all be reading into your comments the same way.

[nectarsis]

Please quote me where I said it was "inevitable that he would scam me".

Prove your credibility.

[Thu 16:37] <omnedon> I'm convinced he would happily do that if he could.
[Thu 16:36] <omnedon> I was concerned that turbografxfan may have been able to successfully get a refund and keep my stuff.

You didn't because you couldn't.

O RLLY?

[omnedon]

It's easy to make you do things.

Anyway, in the chat at 16:37, I shared my opinion that without consequences, I could be scammed. And at that time turbo had NOT agreed to return a damn thing. Just demanded refund.

Just earlier in chat (go find it nect!!) turbo told me for the first time that he would return the lot in it's entirety. That's great, and I told him so. I believe him until given reason not to.

Until he told me he would return it, I had no idea. turbo's ability to communicate via text is sub par IMO. Anyone else reading this thread in the future can decide for themselves what they think.

[omnedon]

PayPal has set a return date tracking deadline on turbografxfan's claim of September 12. Today is September 8th, and I have not yet seen any tracking info, or communication regarding the return of the items. Neither has PayPal.

The buyer is required to provide tracking information confirming that they shipped the merchandise to you by Sep 12, 2010. If we don't receive this information, the claim will be closed and a refund will not be issued.

I'm happy to grant more time to turbografxfan for the return. However, the PayPal claim that he has initiated is not controlled by me. The funds and the release of the funds is not under my control either. I sincerely hope that it is already in transit, and I (and PayPal) simply have not received any communication indicating such.

*If* I have any influence on  extending the timeline of PayPal's claim, I will gladly grant it. If I do not, I cannot and will not accept any responsibility for turbografxfan's ability or inability to comply with his own claim, and what PayPal does with the funds.

To make it abundantly clear, I have found communication with turbografxfan to be sporadic, and unpredictable. Hopefully, I'm simply lacking communication at this point, and he is doing what he said he would do. I have no indication either way as of this posting of any activity on his part.

For those of you looking to punch a hole in my honest motives, I will spell it out. This is a reminder to turbografxfan to make sure he returns the auction item, so his return goes smoothly.  If my motives were otherwise, I would not remind him while he still has 4 days. I won't PM turbografxfan anymore for my own reasons, so this thread is it.

It should be easy to retape the box, and place a label on it Jason.

[turbogrfxfan]

i sent a message to you.  the package has been sent out as of today.  however the just called me and the say they need a contack number from the receiver.  therfore I need your contact number.  They told me u will get the package by the fifteenth.  I have to the twelvth to get that tracking number into paypal

[omnedon]

I now have tracking info from UPS.

Unfortunately it was sent back as a sold item to me, with a value of $200. Since it was not marked as broken, I can expect to pay between $35 and $65 in duty charges at the door when it arrives. My only recourse to keep from paying the charge is to refuse the parcel.

I of course will not do that. I will pay the excess (and erroneous) charges, to ensure turbografxfan gets his refund in a timely fashion.

It's what good sellers do, when the unforeseen occurs.

[turbogrfxfan]

well i was told to insure it.  so I insuired it the the same amount you did.  if you want me to write a letter to paypal or ebay let me know

[omnedon]

No worries. Cost of doing business. It's just one of those things.

[omnedon]

The PayPal comments will have no effect. It's the Customs form that was filled out (by your Mom?) at UPS where it would have made a difference in the brokerage charges.

There is no way she could have known really. A different kind of seller may refuse the parcel to avoid the fees. I'm prepared to lose ship costs and brokerage fees in the vicinity of $100 on this. At this point you getting your refund is my top priority. Everything else is secondary.

Cost. Of. Doing. Business.

I've been given a pretty rough ride around here. Some posting in this thread have not given me the benefit of the doubt, instantly assuming bad intent. Regardless of what I am called, and what assumptions are made about my motives, this is very simple to me.

The buyer was not satisfied with the items. The buyer requested a refund. I complied immediately after the refund was requested. I've made every effort to address the inconvenience the issue with the SuperGraFX caused. Due to circumstances beyond anyone's control, I will be forced to pay $35 to $65 to make sure turbografx get's his refund (including shipping) in a timely way.

What posters like nectarsis have to spew about this is irrelevant. What is relevant, is that if you do a transaction with OSG, you can expect the same level of prompt response to any issues. Customer satisfaction above profitability. Even when there is no hope of saving my reputation on a given forum. This is because doing the right thing is more important, than the distracting stuff in this thread.

Anyone who considers that an insufficient service level, I would strongly recommend they spend their dollars elsewhere.

[turbogrfxfan]

The PayPal comments will have no effect. It's the Customs form that was filled out (by your Mom?) at UPS where it would have made a difference in the brokerage charges.

There is no way she could have known really. A different kind of seller may refuse the parcel to avoid the fees. I'm prepared to lose ship costs and brokerage fees in the vicinity of $100 on this. At this point you getting your refund is my top priority. Everything else is secondary.

Cost. Of. Doing. Business.

I've been given a pretty rough ride around here. Some posting in this thread have not given me the benefit of the doubt, instantly assuming bad intent. Regardless of what I am called, and what assumptions are made about my motives, this is very simple to me.

The buyer was not satisfied with the items. The buyer requested a refund. I complied immediately after the refund was requested. I've made every effort to address the inconvenience the issue with the SuperGraFX caused. Due to circumstances beyond anyone's control, I will be forced to pay $35 to $65 to make sure turbografx get's his refund (including shipping) in a timely way.

What posters like nectarsis have to spew about this is irrelevant. What is relevant, is that if you do a transaction with OSG, you can expect the same level of prompt response to any issues. Customer satisfaction above profitability. Even when there is no hope of saving my reputation on a given forum. This is because doing the right thing is more important, than the distracting stuff in this thread.

Anyone who considers that an insufficient service level, I would strongly recommend they spend their dollars elsewhere.

yeah I catch the train 6:00 in the morning to new york city and I dont get home till 730 at night so sice the post office is closed by the time i get home I gave it to my mom due to the sensative time frame.  you questioning my mom dropping it off has nothing to do w anything.  I would of done the same.  You should of told me what to do and i would of gladly done that.

[omnedon]

No worries. Cost of doing business. It's just one of those things.

[nectarsis]

I've been given a pretty rough ride around here. Some posting in this thread have not given me the benefit of the doubt, instantly assuming bad intent. Regardless of what I am called, and what assumptions are made about my motives, this is very simple to me.

What posters like nectarsis have to spew about this is irrelevant.

Funny from someone who tries to bemoan their "rough ride" that did the EXACT same thing he's complaining about

[omnedon]

Nope.

[nectarsis]

Nope.

Yep your previous comments here, and in shout showed just how much benefit of the doubt you gave turbo eh?    As for the customs issues, that's your problem (as you stated)...not like that's turbos fault.  If the system wasn't busted it wouldn't be an issue.

[omnedon]

I agree with you nectarsis, in that the literate will be able to read the facts for themselves. Your interpretation is yours.

[omnedon]

^^I have no idea what to make of that.

It does however elucidate my earlier point. I have gone out of my way to not use disrespectful words towards anybody here (which makes me rather unique in this thread), and have outlined possibilities only. I *think* turbo thinks I insulted him by pointing out that the way it was shipped may have had something to do with a third party shipping it, but I have no issue with that at all. It is a pertinent fact. I'm just glad it got shipped in time, as the timeline was tight, hence my reminder.

The good news is if anybody does not like the way I post on this forum, you will soon no longer have to stress about it. I have a great sense of this community, and will react accordingly once I am sure turbografxfan has his refund.

As far as my postcount goes, all of my posts are on topic, and are clear, and contain thread related content. I moderate forums in other communities, and understand how moderation works very well. You can blame yourselves for my growing postcount. I truly could not care less. I do think obsession with postcount in this transaction (not my obsession) is a solid 33% of the problem here.

Completely fictional example of nobody, just a composite of postcount obsessed forum dwellers I've run across over the years:

"oh noes!! he only haz twenny posts! I don't undertsand the last messige I got, I must be getting SCMMMED!"

Assuming I get a negative eBay feedback after offering freebies, and refunding in full immediately (including ship $$!) with no delay or complications caused by brokerage expenses THIS THREAD will be very handy for my rebuttal.

If I get no feedback at all, (I do not want and have not earned a positive) my respect level for turbografxfan will increase in a big way from it's current level.

Of course it's his call. I'll be ok for the next 7000 transactions either way. I of course hope that he takes into account I've done everything I could except not be myself. You don't have to like someone to respect their conduct. It's a complex concept, I know.

[turbogrfxfan]

sorry for the rant I was drunk..  but you have my word Im not going to say anything negative.  Im not like that period.

[omnedon]

^^I have no idea what to make of that.

The part that I 'had no idea what to make of' has since been deleted, I imagine by the poster. See explanation above.

[turbogrfxfan]

^^I have no idea what to make of that.

The part that I 'had no idea what to make of' has since been deleted, I imagine by the poster. See explanation above.

yup I deleted it cause it was stupid. arent you the frikkin clever one to figure that out.

[omnedon]

UPS has attempted to deliver the parcel and missed me. I believe they may try again today. I do have the door notice indicating they did not leave it in my secure parcel area, since it has $49.56 brokerage charges due upon receipt. They will not leave the parcel without full payment from me.

I've gone into the PayPal claim turbografxfan initiated. Since it is a claim, I am not able to release the funds, as the funds are not mine to release. Only PayPal can release the funds, and they will do so only after the tracking indicates arrival, and I acknowledge the return. I've tried acknowledging the return (since I have a UPS door card and everything) prior to delivery, but PayPal will not allow it.

This means any further delay on releasing turbografxfan's full refund including shipping costs to him, is PayPal's responsibility, not mine. Had this been a simple forum style transaction, he would already have his refund. Since it is not, my hands are tied by the rules and the claim status set by PayPal. I cannot release funds that are not in my hands.

Hopefully, UPS attempts a second delivery today. If they do not, I will not be present at the mailing address until after 3pm for the next few days, and may very well miss them again. I will try and contact UPS to arrange a specific delivery or pick up time, so I can pay them their brokerage charges, and hopefully speed along turbografxfan's refund.

Had communication with the buyer been a bit more smooth. I would have counselled him on a cheaper way to return ship the parcel, at similar speed, with tracking and insurance (for PayPal and his guaranteed refund), that would not have cost me an additional $50 upon receipt. However, that was not to be.

I'm sure PayPal will release his funds eventually.

[omnedon]

Good news. UPS returned. I paid the man, and it's here. Exactly as Jason (turbografxfan) said, he returned everything, and did not accept my offer of keeping the (not included in the auction) RAU-30 or his choice of any of the games. He returned everything. He did not make it clear until well after he placed the eBay claim that he was going to return some or all of the items.

I went into PayPal, and there still seems to be no option for me to mark the item as returned, so releasing Jason's refund is simply not up to me. However, as soon as PayPal or eBay requests any info from me, I will respond in the affirmative so Jason can get the refund he has been waiting for.

Inspection and testing:

The AV cord video output is now faulty. Audio works, but video does not. It did work prior to ship, so it's clear to me that either in shipping or in handling the cord suffered it's final flex, and developed a short. Very irritating, for me and for Jason.

With any game inserted, the unit exhibits a monocolour screen, sometimes grey, white, green, beige or blue. This is the exact same sort of behaviour any NEC console exhibits when it can't see the HuCard, or when no HuCard is inserted. I have ruled out an issue with the cartridge slot, as all contacts are in good shape, and have full continuity to the board traces. This means the problem is not caused by a foreign object trapped in the HuCard slot, damaged slot, or dirty games. There also does not seem to be issues with the board traces either, and no cracks. It *could* be cold solder joints where the IC is soldered to the board, or even IC failure. *If* I decide to repair this SuperGraFX, it's not a simple fix.

I was indeed hoping it was as simple as a packing popcorn particle jammed in the cart slot, but it is not. This SupergraFX is sick. My favourite game included in this auction was Ninja Spirit, so I had tested the most time with that game prior to listing. Frankly, I am at a loss as to why this unit no longer works. It definitely does not work.

So here is how we got to this point:

1)I tested my SuperGraFX.

2)I listed my SuperGraFX.

3)I posted on this forum that my SuperGraFX was up for auction.

4)I offered a freebie to any forum member who won to solicit bids.

5)A forum member did so, and won the auction.

6)I was paid a few days later via PayPal. I shipped the next day, and sent along the track info.

7)On August 31 the buyer misreads his correct tracking information, and thinks it says it has been delivered when it has not, and is simply at US customs.

8)The buyer sends difficult to understand messages to me asking why I keep sending wrong track info, and begins to get confrontational.

9)The buyer starts making noise in the 'shout' about possibly being scammed by low post count forum member 'omnedon' (me).

10)I respond with forum PM and eBay PM with 'correct' track info, which is the same info as before.

11)Buyer threatens to make a claim if I don't start being 'straight' with him. This is a problem, as I haven't been dishonest or incorrect.

12)I clear the air in this thread, even posting when the tracking says it has arrived safely.

13)Buyer messages me through eBay that day and says QUOTE:

yeah man I got that shit!!! thnx so much.. Im so sorry for doubting you. I will let everyone on pcenginefx that your a great seller.if anyone has any questiones concerning you as seller please refer them to me. thnx again turbogrfxfan

and I respond that I would appreciate his positive feedback whenever he is ready.

14)The next day it seems unlike his previous statement, that he indeed did not have it yet, and is testing it now. The unit does not work, and all sorts of negative posts, drama, vitriol, and a youtube video I still have not bothered to watch are posted by many but not by me. I simply post that he obviously needs a refund, and simply needs to return it, and I would refund him in full. More drama and vitriol, and deleted drunken posts by the buyer.



So there we go. I'm just about ready to wash my hands of this thread. A sad fact of the matter is there is NO business case for offering services for NEC consoles. The demand is too low, and the labour expense on audio issues make them unprofitable to service. I'm not a real NEC console fan either, and that's why I never posted much. I used to play Blazing Lazers at a family members house back in the day, but my favourite COMPILE shooter was Power Strike for the SMS. It's been out of love for classic gaming in general that I've continued to offer NEC console service, not any personal attachment to the platform. I've been very busy lately, and it's been compromising my time with my family (I have 5 kids). I've had to reduce the numbers of systems I'm willing to service for mail order for the last few years, and now I'm going to add all NEC consoles to this list. Shortly, I will update my website to indicate that mail order service will not be an option for NEC consoles. I'll continue to take local business for those consoles, so a few people per year in my area will be able to get their consoles worked on.  For mail order service I'm going to recommend that people come to people like chop5 in this community. What I know of the nature of these collector communities, is that few good deeds go unpunished, so I wish people like him all the very best. D-lite is gone, and now soon so will I be.

I regret two things about this transaction. The above #3) , and the fact that the SuperGraFX did not work for my former customer.

You all get the community you deserve. Some of you will take that to mean that it will improve as soon as I cease to post. Some of you may not. Whatever.

[turbogrfxfan]

whatever Twist it however you want.  this is so tired!!  Dude Ill leave a good reply once I get my cash back.  Dude you say you got the stuff back,  Dont you have to notify them so I get my cash?!?!?!  you want feedback dont you?  Can I please have my money?  I did my part.

[omnedon]

omnedon:

I went into PayPal, and there still seems to be no option for me to mark the item as returned, so releasing Jason's refund is simply not up to me. However, as soon as PayPal or eBay requests any info from me, I will respond in the affirmative so Jason can get the refund he has been waiting for.

Please read what I type. I've already answered your question.

[turbogrfxfan]

yeah its ok i called paypal and im 100% good.  they gave the money to mastercard and now I have to wait on them.  I am done with you please leave me alone. anything after this is harrasment.  I dont care how i spell it